Joan Lambert, President & CEO

about_joanJoan has worked closely with Microsoft technologies since 1986, and in the training and certification industry since 1997. As President and CEO of OTSI, Joan guides the translation of technical information and requirements into useful, relevant, and measurable resources for people who are seeking certification of their computer skills or who simply want to know how to get things done efficiently.

Joan is the author or coauthor of more than four dozen books about Windows and Office (for Windows, Mac, and iPad), including many books in the popular Step by Step series, five generations of Microsoft Office Specialist certification study guides, video-based training courses for SharePoint and OneNote, and QuickStudy guides for Windows and Office.

Blissfully based in America’s Finest City, Joan is a Microsoft Certified Professional, Microsoft Office Specialist Master (for all Office versions since Office 2003), Microsoft Certified Technology Specialist (for Windows and Windows Server), Microsoft Certified Technology Associate (for Windows), Microsoft Dynamics Specialist, and Microsoft Certified Trainer.